In-Person Product Training
- AirCycle Program
- Homes University
- Contractor Sales Training Workshop
- Distributor Sales Training Workshop
- Resideo Sales Representative Training
Online Training and Tools
- Training Videos
- Online Training Modules
- Sales Training Videos
- Smart Home Partners
- Videos, Demos & Apps
Support and Resources
Get the world-class training your team needs to improve product knowledge and sales skills. With both classroom and online choices available, it’s easy to fit training into your schedule.
Feature Training Opportunities
AirCycle Program
Grow your business by learning how to use data to change the way you talk to customers about Indoor Air Quality (IAQ).
View Details
Homes University
This three-day, hands-on training course shows contractors and distributors the benefits of Honeywell Home products.
View Details
Contractor Sales Training Workshop
Not a technical or product training course, this introductory sales training workshop teaches Residential and Light Commercial HVAC and plumbing contractors how to close more business.
View Details
Distributor Sales Training Workshop
This highly interactive introductory sales training workshop for Residential distributor counter staff/inside sales breaks the service and sales process into easy-to-use components.
View Details
AirCycle Program
Using data to empower a new conversation about whole-home comfort. Introducing a business growth program designed to transform the way you talk to customers about Indoor Air Quality (IAQ). With the Resideo AirCycle program, you’ll discover how to easily and effortlessly build IAQ into every conversation with every customer—offering solutions informed by data and backed by science.
To Learn more about the AirCycle Program, click here
Homes University
Homes University is a three-day, hands-on training course designed to show contractors and distributors the benefits of Honeywell Home products.
Click here for more information and to register.
Contractor Sales Training Workshop
The Contractor Sales Training Workshop is an introductory sales training class designed to teach Residential and Light Commercial HVAC and plumbing contractor professionals how to help close more business, raise the average ticket price and secure long-lasting customer relationships. This sales training class is not a technical or product training course.
To learn more about this workshop, connect with your local Resideo Sales Rep or download the brochure.
Distributor Sales Training Workshop
The Distributor Sales Training Workshop is a highly interactive introductory sales training workshop specifically designed to teach Residential distributor counter staff/inside sales how to close more business, raise the average ticket price and secure long-lasting customer relationships. This class breaks the service and sales process into easy-to-use components that emphasize the customer and help establish an increased level of trust, rapport and credibility.
To learn more about this workshop, connect with your local Resideo Sales Rep or download the brochure.
Resideo Sales Representative Training
Resideo counts on a great team of professional seasoned sales representatives who know our products through and through. Take advantage of their knowledge. Contact your Resideo product distributor to schedule personalized hands-on product training.
S.T.E.P.S. to Success
In a continued effort to make our customers more successful, Resideo has developed a dedicated team of Sales Excellence and Training professionals focused on driving long-term growth for the contractor. With this goal in mind, Resideo is proud to introduce its newest sales training workshop, S.T.E.P.S. to Success.
This sales-focused course is designed to teach Residential and Light Commercial contractor professionals how to engage their customer base by providing customized product and service offerings that their customers want, need and will pay for. Whether it’s through increased accessory sales, higher-end system installations or more service enhancements, contractor professionals that attend S.T.E.P.S. to Success can increase their ability to close more business, increase their average ticket price and secure long-lasting customer relationships.
Distributors:
- Download the S.T.E.P.S. to Success training brochure
- Download the Distributor Planning & Registration Form
- Watch the Video
Contractors:
Contractor Development Group (C.D.G.)
The Honeywell Home Contractor Development Group (C.D.G.) is a members only, individualized coaching and development program created specifically for HVAC contracting businesses. This program builds on the groundwork of our introductory sales training workshop, S.T.E.P.S. to Success, and adds additional, highly customized support for not only the contractor owner and management team, but the entire staff.
Now more than ever, HVAC contractors are looking for new, effective ways to not only differentiate from the competition, but also to grow business and increase the long-term value brought to the customer. If selected as a member of the CDG, a dedicated coach will work hand in hand with the contracting staff to develop a highly specialized, long-term approach that can address and resolve a company’s most critical key business issues.
If you’re interested in becoming a member of the Contractor Development Group please contact your local sales representative today! Together you can discuss program requirements and complete the application form.
Contractors
Download the CDG Introduction Video
Download the CDG Overview Brochure
Download the Frequently Asked Questions Brochure
Download the Member Application Form
Training Videos
Need training on a Honeywell Home product? Check the list below for all the videos currently available.
Evaporative Humidifier Systems Introduction Video (WMV)
Evaporative Humidifier Systems Installation Video (WMV)
Prestige IAQ Introduction Video (WMV)
Temperature Zoning Systems (YouTube)
T Series Sales Video: MOV | MP4 | WMV
Introducing the T Series Video: MOV | MP4 | WMV
UWP Mounting System Video: MOV | MP4 | WMV
FocusPRO Transition to T Series Video: MOV | MP4 | WMV
Installation Process with the T Series Video: MOV | MP4 | WMV
T Series and the Connected Home Video: MOV | MP4 | WMV
Online Training Modules
From Thermostats 101 to Selling Indoor Air Quality to homeowners, we have an online module to answer your needs. New modules are added all the time. Be sure to check back regularly.
THERMOSTATS:
T10 Pro Smart Thermostat with RedLINK Room Sensor Prestige IAQ Module Honeywell Home Wi-Fi Connected Thermostats RedLINK™ Technology The All-New VisionPRO® 8000 Introducing the Redesigned Prestige® IAQ Light Commercial Solutions Honeywell Home Training Module 1 Honeywell Home Training Module 2 RedLINK: Connecting with RedLINK RedLINK: Equipment Remote Module T Series Technical Specifications T Series Sales Information
INDOOR AIR QUALITY (IAQ):
Advanced Electrode Humidifier Training Module Filtration Training Modules Long Filtration Training Modules Short Honeywell Home Whole-House Humidifiers with Digital Control 24 UV Air Purifier with AirBRIGHT™ Odor Absorption
ZONING:
Honeywell Home Zoning Portfolio Overview Module
THERMAL SOLUTIONS:
Honeywell Home Residential Thermal Solutions Universal Product Portfolio Glowfly® Universal Hot Surface Igniter – Q3200U Universal Integrated Furnace Control – S9200U Universal Electronic Ignition Gas Control - VR8345M Universal Pilot Burner - Q314U, Q345U, Q348U, Q3451U Universal Electronic Oil Aquastat® - L7224U Universal Electronic Fan Timer - ST9120U Universal Pilot Ignition Control - S8610U
AWARENESS:
RedLINK Library
Contractors are discovering more great uses for RedLINK™ wireless technology every day. Use this library to identify solutions that meet your application needs. Click here to enter the library.
Resideo Sales Training Video Series
These videos focus on a variety of skill sets and topics, and at only two minutes or less in length, allow you to learn or think differently about a given topic - delivered to you in a fresh and humorous style - then get on with your day. Whether you have been selling for years, or are new to the world of sales, you'll be sure to benefit from these short, impactful videos.
- T Series Sales Video: MOV | MP4 | WMV
- The Confident Sales Person
- Your Cost vs. Price to the Customer
- Your Elevator Speech
- Pre-Call Planning
- Building Rapport
- Uncovering Customer Needs Video 1
- Uncovering Customer Needs Video 2
- Understanding Your Customer
- Know Your Customer
- Engaging Different Customer Influencers
- Getting Away from Industry Jargon
- PowerPoint Best Practices
- Solving the Customers Needs Video 1
- Solving the Customers Needs Video 2
- Effectively Closing the Sale Video 1
- Effectively Closing the Sale Video 2
- Pushing Beyond the Limit Video 1
- Pushing Beyond the Limit Video 2
- Validating Customer Needs
- Goal Setting
TrueSTEAM Tune Up
TrueSTEAM™ training has shifted into high gear with more training modules to make your TrueSTEAM quoting, installing and wiring experiences better — and potentially more profitable — than ever.Get your business up to speed. Click here to join the more than 700 people who have taken the TrueSTEAM™ Training Tune-Up online tracks so far.
Phone Numbers and Websites
Whether you need support with our products, programs or your orders, we have a resource available to help you.
IN USA:
PHONE
Order Status Help: 1-888-793-8193
Residential Products Support: 1-800-468-1502
Zoning Technical Support: 1-800-828-8367
Water Technical Support: 1-877-271-8619
AQ2000 Technical Support 1-800-318-0815
Commercial Products Support: 1-888-516-9347
Pro PERKS Account Support: 1-800-919-4835
WEBSITES
Orders & Product Information: customer.resideo.com
Residential Products: forwardthinking.resideo.com
Commercial Products: beyondinnovation.honeywell.com
Pro PERKS Loyalty Program: resideo.com/pro
Literature Orders: literature.resideo.com
IN CANADA:
PHONE
Order Status Help: 1-800-565-6282
Residential Products Support: 1-800-405-9835
Zoning Technical Support: 1-800-828-8367
Water Technical Support: 1-877-271-8619
Commercial Products Support: 1-888-516-9347
Pro PERKS Account Support: 1-800-919-4835
WEBSITES
Orders & Product Information: customer.resideo.com
Residential Products: forwardthinking.resideo.com
Commercial Products: beyondinnovation.honeywell.com
Pro PERKS Loyalty Program: resideo.com/pro
Literature Orders: literature.resideo.com